Effective Date: 23.09.2026
Thank you for choosing JANA FIRE SOLUTIONS.
This Shipping Policy explains how we process and deliver products purchased through www.janafiresolutions.com.
1. Order Processing
Orders are generally processed after successful payment confirmation and verification of the order details.
We aim to process and dispatch eligible orders promptly.
2. Delivery Time
We generally aim to deliver products within 2–5 business days from the date of successful order confirmation.
Delivery time may vary depending on:
- Delivery location
- Product availability
- Courier or logistics service
- Weather conditions
- Public holidays
- Transportation delays
- Other circumstances beyond our reasonable control
Remote or difficult-to-reach locations may require additional delivery time.
3. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout or communicated to the customer before order confirmation.
Shipping charges may vary depending on the product, quantity, delivery location and shipping method.
4. Delivery Address
Customers must provide a complete and accurate delivery address, including:
- Name
- House/building details
- Street/locality
- City
- State
- PIN code
- Valid mobile number
JANA FIRE SOLUTIONS shall not be responsible for delivery delays or failed delivery caused by incorrect or incomplete information provided by the customer.
5. Order Tracking
Where tracking facilities are available, customers may receive tracking details through the contact information provided during the order.
Tracking information is generally provided after the order has been dispatched.
6. Delayed Delivery
Although we aim for delivery within 2–5 business days, delays may occasionally occur due to circumstances beyond our reasonable control.
These may include:
- Severe weather
- Natural disasters
- Transport disruptions
- Courier delays
- Government restrictions
- Public holidays
- High-volume periods
- Incorrect delivery information
- Other unforeseen circumstances
We will make reasonable efforts to assist customers in case of delivery delays.
7. Damaged or Incorrect Delivery
Customers are encouraged to inspect the package when it is delivered.
If you receive:
- A damaged product
- A wrong product
- A visibly damaged package
- Missing items
please contact us promptly with your order/invoice details and photographs or other supporting information where available.
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