Return Policy

Effective Date: 23.09.2026

At JANA FIRE SOLUTIONS, we aim to supply reliable fire-safety products and equipment. This Return Policy explains when products purchased through www.janafiresolutions.com may be returned or replaced.

1. Eligibility for Returns

A product may be eligible for return or replacement if:

  • The wrong product was delivered.
  • The product was received damaged.
  • The product has a manufacturing defect.
  • The product is materially different from the product ordered.
  • Essential components or accessories supplied with the product are missing.

Return requests should be submitted within 7 days of delivery, unless a different period is stated on the product page, quotation or invoice.

2. Conditions for Return

For an eligible return, the product should generally:

  • Be unused and in its original condition.
  • Be returned in the original packaging.
  • Include the original invoice/order details.
  • Include all accessories, manuals, labels and other supplied materials.
  • Not show signs of misuse, improper installation or customer-caused damage.

3. Fire Safety Equipment

Because fire-safety products are safety-critical equipment, special conditions may apply.

The following products may not be accepted for return after they have been:

  • Installed
  • Activated
  • Used
  • Refilled
  • Discharged
  • Modified
  • Customised
  • Commissioned at the customer’s site

Defective products or products supplied incorrectly by us may be considered for replacement or refund after inspection.

4. Non-Returnable Products

Unless otherwise agreed in writing, returns may not be accepted for:

  • Used or activated fire extinguishers
  • Discharged or refilled extinguishers
  • Custom-made products
  • Specially ordered products
  • Installed equipment
  • Products modified according to customer requirements
  • Products damaged due to improper use or storage
  • Products missing their original accessories or documentation

5. Damaged Products on Delivery

If your package or product is damaged when delivered, please contact us as soon as possible.

Where available, please provide:

  • Order/invoice number
  • Photographs of the package
  • Photographs of the damaged product
  • A short description of the issue

We will review the information and determine the appropriate resolution.

6. Wrong Product

If we deliver a product different from the product ordered, please contact us promptly.

After verification, we may arrange a replacement or refund, subject to availability and applicable conditions.

7. Return Shipping

If the return is caused by an error attributable to JANA FIRE SOLUTIONS, we may arrange or reimburse reasonable return shipping costs, subject to verification.

For other approved returns, return shipping costs may be the customer’s responsibility.

8. Inspection

All returns are subject to inspection.

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