Effective Date: 23.09.2026
Thank you for choosing JANA FIRE SOLUTIONS.
This Refund & Returns Policy explains the conditions under which products purchased through www.janafiresolutions.com may be returned, replaced, cancelled, or refunded.
By placing an order with us, you agree to the terms of this policy.
1. Products Eligible for Return
A product may be eligible for return or replacement if:
- The wrong product was delivered.
- The product received is damaged or defective.
- The product is materially different from the product ordered.
- The product is missing essential parts or accessories that were included in the order.
The customer should contact us as soon as possible after receiving the product.
2. Return Period
Return or replacement requests should normally be submitted within 7 days of delivery, unless a different return period is specifically mentioned on the product page or quotation.
Products returned after the applicable period may not be accepted.
3. Conditions for Return
To be eligible for a return, the product should, wherever applicable:
- Be unused and in its original condition.
- Be returned with the original packaging.
- Include invoices, manuals, accessories, labels and other items supplied with the product.
- Not have been damaged due to improper handling, installation, storage or use by the customer.
Certain products may not be eligible for return because of their nature, customisation, installation or safety requirements.
4. Fire Safety Equipment
Fire extinguishers, fire alarms, fire-fighting equipment, safety equipment and other fire-protection products may be subject to specific return conditions because they are safety-critical products.
Once a product has been installed, commissioned, activated, used, refilled, customised or modified at the customer’s request, it may not be eligible for return unless the product is defective or the return is otherwise accepted by JANA FIRE SOLUTIONS.
5. Services
Services such as:
- Fire extinguisher refilling
- Installation
- Inspection
- Maintenance
- AMC services
- Fire safety audits
- Testing and commissioning
- Site visits
- Consultancy
- Training
- Customised fire-safety solutions
may not be refundable once the service has been completed or substantially performed.
If a customer cancels a service before work begins, any refund will be considered based on the work already performed, expenses incurred and the terms agreed in the quotation or service order.
6. Non-Returnable Items
Unless otherwise agreed in writing, the following may not be eligible for return:
- Used or activated fire-safety equipment
- Customised or specially ordered products
- Products modified according to customer specifications
- Products damaged after delivery due to improper use or handling
- Products returned without required accessories or documentation
- Completed or substantially completed services
- Products specifically identified as non-returnable at the time of purchase
7. Damaged Products
Customers should inspect the package and product upon delivery.
If a product appears damaged, please contact us promptly with:
- Order/invoice number
- Customer name
- Product details
- Description of the damage
- Photographs or video of the product and packaging, where available
We will review the issue and determine whether a replacement, repair or refund is applicable.
8. Wrong Product Delivered
If we have supplied a product different from the product ordered, please contact us promptly.
After verification, we may arrange an appropriate replacement or refund, subject to product availability and the circumstances of the order.
9. Refund Process
Where a refund is approved, the refund will generally be processed using the original payment method or another appropriate method agreed with the customer.
The time required for the refund to appear in the customer’s account may depend on the payment gateway, bank or financial institution.
We are not responsible for delays caused by third-party payment providers or banks.
10. Refund Amount
If a refund is approved, the refundable amount will be determined based on:
- The amount actually paid for the eligible product or service
- Applicable return or cancellation conditions
- Any applicable delivery, installation or service charges
- Any deductions permitted under the applicable terms
Where the return is due to our error, such as shipment of the wrong product, we may provide an appropriate refund or replacement in accordance with the circumstances.
11. Order Cancellation
Customers may request cancellation of an order before dispatch or before work on a service has commenced.
Cancellation requests after dispatch, installation, customisation, service commencement or completion may be subject to applicable charges or may not be accepted.
To request cancellation, contact us as soon as possible using the details below.
12. Return Shipping
Where a return is approved, responsibility for return shipping will depend on the reason for the return.
If the return is due to an error attributable to JANA FIRE SOLUTIONS, we may arrange or reimburse reasonable return shipping costs, subject to verification.
For other approved returns, the customer may be responsible for return shipping and related costs.
13. Exchange / Replacement
Where appropriate, we may offer a replacement instead of a refund.
Replacement is subject to product availability. If the same product is unavailable, we may offer an alternative solution or refund according to the circumstances.
14. How to Re