Effective Date: 23.09.2026
Welcome to JANA FIRE SOLUTIONS (“we”, “us”, “our”). We respect your privacy and are committed to protecting the personal information you provide when using our website, www.janafiresolutions.com, and when purchasing or enquiring about our products and services.
This Privacy Policy explains how we collect, use, disclose, store and protect your information.
1. Information We Collect
We may collect the following information when you visit our website, contact us, submit an enquiry, request a quotation, or purchase our products or services:
Personal Information
- Name
- Mobile/telephone number
- Email address
- Billing and shipping address
- Business/company name
- GSTIN or other business information, where applicable
- Information provided in enquiries, quotation requests or service requests
Transaction Information
Where applicable, we may collect information relating to:
- Products or services purchased
- Order details
- Billing information
- Payment status and transaction references
We generally do not store complete debit-card, credit-card, UPI PIN, banking passwords or other sensitive payment credentials on our website. Payments may be processed through third-party payment service providers.
Technical Information
When you visit our website, certain technical information may automatically be collected, such as:
- IP address
- Browser type
- Device information
- Operating system
- Website pages visited
- Date and time of access
- Referring website or source
2. How We Use Your Information
We may use the information collected to:
- Process and fulfil orders
- Provide quotations and product information
- Respond to enquiries and customer requests
- Provide installation, inspection, maintenance, AMC and other services
- Communicate regarding orders and services
- Process payments through authorised payment providers
- Issue invoices and maintain business records
- Improve our website, products and services
- Prevent fraud, misuse and security incidents
- Comply with applicable laws and regulatory requirements
- Send promotional or marketing communications where permitted and where applicable
3. Sharing of Information
We do not sell or rent your personal information to third parties.
We may share information where reasonably necessary with:
- Payment processors and financial service providers
- Delivery and logistics companies
- IT, hosting and website service providers
- Professional advisers, accountants or legal advisers
- Government, regulatory or law-enforcement authorities when legally required
- Service partners involved in fulfilling your requested service
Third parties receiving information are expected to use it only for the relevant purpose and in accordance with applicable requirements.
4. Payment Information
If online payments are available on our website, payment transactions may be processed by third-party payment gateways.
Payment information submitted through such gateways may be subject to the privacy policies and terms of those respective providers. We do not intentionally collect or store your complete payment credentials unless specifically required and lawfully permitted.
5. Cookies
Our website may use cookies and similar technologies to improve website functionality, understand website usage and provide a better user experience.
Cookies may be used for:
- Essential website functionality
- Website analytics
- Remembering user preferences
- Security and performance
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
6. Third-Party Links
Our website may contain links to third-party websites, services or social-media platforms.
We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.
7. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure or destruction.
However, no method of transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of information transmitted over the internet.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Completing transactions
- Providing services
- Maintaining business and accounting records
- Resolving disputes
- Preventing fraud
- Complyi